Funkis is happy to offer our customers an exchange or credit note on any full priced items purchased through our online store if the item(s) are:
- In original purchase condition.
- All tags, labels are intact.
- The item(s) have not been worn/washed
- If your return shows visible signs of wear or if the product is not in original condition we will not process the return.
- We can not refund or exchange sale items
funkis is a very small business that proudly produce all of our funkis own products in either Sweden or Australia ( which is very costly) .At the same time we also try to keep our prices as low as possible, so our margins are very tight . This means that we do not have the setup to handle exchanges during sales. If we were to we would have to factor this in to the price and we would have to charge much more for our products in the first place or not have sales at all. In addition to this, to make sales possible we ship sale items out of our warehouse, which are not set up to handle free exchanges or refunds.
Please keep in mind that the size guide is only a guide as it does not matter how accurate the guide is, there is always a risk of the item not satisfying to the customer. This is why we tell our customer that we do not refund or exchange during sales, to make sure they are aware of the risks involved shopping during sales.
Please make your purchase carefully as we do not offer a refund on an incorrect choice.
If you are wanting to exchange your purchase you must contact us within 7 days of receiving the goods at email@example.com. The item(s) must be in original condition and the customer must cover the return postage costs. Please include in your return parcel a 3kg express postbag so we can return your excchange to you. If you are mailing back an item please include a note with your name and contact details and any further details of your return. Please direct all returns to the below address:Funkis Online Store
Paddington NSW 2021
We only refund faulty items. If you believe your item to be faulty please contact us immediately at firstname.lastname@example.org. If you have any questions regarding returns please do not hesitate to contact us.
Please note there is no refund / credit or exchange on sale items unless the product is deemed faulty.