Frequently Asked Questions
All purchases made within Australia and internationally are posted with Australia Post, Couriers Please, Startrack or TNT (depending on your location). All international orders are sent via Australia Post pack and track post and require a signature upon delivery.
All orders placed before 9am are processed within 2 working days. Orders placed after 10 am will be processed the next business day. Customers should allow another 2 - 4 business days for domestic parcels to arrive and approximately 8 - 12 business days for any international parcels. Please note, international orders may require approximately 1-3 days handling time within Australia depending on stock location and availability. If you have a deadline for an international order please contact us for more informations. If you have any questions or are wishing to track your parcel you can email us at email@example.com.
Peak period shipping time
During sale activity and seasonal peak periods there may be a delay in order processing and shipment. During these periods please allow a further 2-3 days for shipments to metropolitan areas and 4 days to all other areas.
* Please note: Some items are subject to availabilty and may need to be ordered from our suppliers. If we are out of stock at the time of your order, we will contact you via email as soon as we are notified of your payment. Delivery times are estimates and are not guaranteed time frames.
Shipping to all desitnations within Australia are charged at the flat rate of $10. International shipping is calculated at the checkout once your address details have been entered. The cost will be calculated depending on weight and shipping destination. Our postage services are signature on delivery services and you must be available to sign for your parcel upon its delivery. Please contact us before placing your order if you have any special requirements.
International Shipping Duties and Taxes
Please note for international shipments, customs duties and foreign taxes may be payable before your order is cleared by customs. funkis will not be held responsible for any charges incurred nor can we provide an estimate of these costs. Please contact your local customs office for more information regarding taxes and duties payable in your region.
Ownership and risk
Upon delivery at your specified address, ownership and risk of damage is transferred to the customer. We require a signature upon delivery; We will not be held responsible for any undeliverable orders. In the instance that the intended recipient is unavailable it is up to the customer to organise re-delivery with the courier company at their expense.
Funkis is happy to offer our customers an exchange or credit note on any full priced items purchased through our online store if the item(s) are:
- In original purchase condition.
- All tags, labels are intact.
- The item(s) have not been worn/washed
Please make your purchase carefully as we do not offer a refund on an incorrect choice.
If you are wanting to exchange your purchase you must contact us within 7 days of receiving the goods at firstname.lastname@example.org. The item(s) must be in original condition and the customer must cover all return postage costs. Please include in your return parcel a 3kg express postbag so we can return your exchange to you. If you are mailing back an item please include a note with your name and contact details and any further details of your return. If you are returning an item from an international address, we will send you the details of a credit note so you can re-purchase a new item and cover the cost of return shipping. Please direct all returns to the below address:
Funkis Online Store
202 Oxford Street
Paddington NSW 2021
All exchanges received before 8 am are processed within 2 working days. Returns received after 8am will be processed the next business day. Customers should allow another 2 - 4 business days for domestic parcels to arrive and 7 - 10 business days for any international parcels.
We will only refund in the case of a faulty item. We do not refund for incorrect choice or change of mind. If you believe your item to be faulty please contact us immediately at email@example.com. If you have any questions regarding returns please do not hesitate to contact us.
Please note there is no refund / credit or exchange on sale items unless the product is deemed faulty.
All transactions are processed in AUD.