Frequently Asked Questions

Sizing

For guidelines on sizing for clothing and shoes please follow this link

Care Instructions Clogs

How to care for your clogs follow this link

Delivery Time

All purchases made within Australia and internationally are posted with Australia Post, Couriers Please, Startrack or TNT (depending on your location). All international orders are sent via Australia Post pack and track post and require a signature upon delivery.

All orders placed before 9am are processed within 2 working days. Orders placed after 10 am will be processed the next business day. Customers should allow another 2 - 4 business days for domestic parcels to arrive and approximately 8 - 12 business days for any international parcels. Please note, international orders may require approximately 1-3 days handling time within Australia depending on stock location and availability. If you have a deadline for an international order please contact us for more informations. If you have any questions or are wishing to track your parcel you can email us at onlineshop@funkis.com.

Peak period shipping time

During sale activity and seasonal peak periods there may be a delay in order processing and shipment. During these periods please allow a further 2-3 days for shipments to metropolitan areas and 4 days to all other areas.

Please note: Some items are subject to availabilty and may need to be ordered from our suppliers. If we are out of stock at the time of your order, we will contact you via email as soon as we are notified of your payment. Delivery times are estimates and are not guaranteed time frames.

Please be aware that if you select the "authority to leave" option for your delivery funkis takes no responsibility for missing parcels.

Shipping Cost

Shipping to all destinations within Australia are charged at the flat rate of $10. International shipping is calculated at the checkout once your address details have been entered. The cost will be calculated depending on weight and shipping destination. Our postage services are signature on delivery services and you must be available to sign for your parcel upon its delivery. Please contact us before placing your order if you have any special requirements.

International Shipping Duties and Taxes

Please note for international shipments, customs duties and foreign taxes may be payable before your order is cleared by customs. funkis will not be held responsible for any charges incurred nor can we provide an estimate of these costs. Please contact your local customs office for more information regarding taxes and duties payable in your region.

Ownership and risk

Upon delivery at your specified address, ownership and risk of damage is transferred to the customer. We require a signature upon delivery; We will not be held responsible for any undeliverable orders. In the instance that the intended recipient is unavailable it is up to the customer to organise re-delivery with the courier company at their expense.

International Orders

All prices on our site are in AU$ and the 10% GST (Australias VAT) will be taken of the price at checkout for all international orders. International shipping is calculated at the checkout once your address details have been entered. The cost will be calculated depending on weight and shipping destination. Our postage services are signature on delivery services and you must be available to sign for your parcel upon its delivery. Please contact us before placing your order if you have any special requirements.

Please note for international shipments, customs duties and foreign taxes may be payable before your order is cleared by customs. funkis will not be held responsible for any charges incurred nor can we provide an estimate of these costs. Please contact your local customs office for more information regarding taxes and duties payable in your region.

Returns

Funkis is happy to offer our customers an exchange or credit note on any full priced items purchased through our online store if the item(s) are:

  • In original purchase condition.
  • All tags, labels are intact.
  • The item(s) have not been worn/washed
  • If your return shows visible signs of wear or if the product is not in original condition we will not process the return.
  • We can not refund or exchange sale items

    funkis is a very small business that proudly produce all of our funkis own products in either Sweden or Australia ( which is very costly) .At the same time we also try to keep our prices as low as possible, so our margins are very tight . This means that we do not have the setup to handle exchanges during sales. If we were to we would have to factor this in to the price and we would have to charge much more for our products in the first place or not have sales at all. In addition to this, to make sales possible we ship sale items out of our warehouse, which are not set up to handle free exchanges or refunds.

    Please keep in mind that the size guide is only a guide as it does not matter how accurate the guide is, there is always a risk of the item not satisfying to the customer. This is why we tell our customer that we do not refund or exchange during sales, to make sure they are aware of the risks involved shopping during sales.

If you are wanting to exchange your purchase you must contact us within 7 days of receiving the goods at onlineshop@funkis.com. The item(s) must be in original condition and the customer must cover the return postage costs. If you are mailing back an item please include a note with your name and contact details and any further details of your return. Please direct all returns to the below address:

Funkis Online Store
202 Oxford Street
Paddington NSW 2021
AUSTRALIA

All exchanges received before 8 am are processed within 2 working days. Returns received after 8am will be processed the next business day. Customers should allow another 2 - 4 business days for domestic parcels to arrive and 7 - 10 business days for any international parcels.

If you believe your item to be faulty please contact us immediately at onlineshop@funkis.com. If you have any questions regarding returns please do not hesitate to contact us.

Please note there is no refund / credit or exchange on sale items unless the product is deemed faulty. See more information on why we can not refund sale items here

If you believe your item to be faulty please contact us immediately at onlineshop@funkis.com. If you have any questions regarding returns please do not hesitate to contact us.

Transactions

All transactions are processed in AUD.

Privacy Policy

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